Delivery and Shipping
Where do we ship to?
Presently, shipping is available only in Canada, and we accept only orders made in Canada for delivery to a Canadian shipping address. The prices of all products are in Canadian dollars.
How are orders packaged and delivered?
Every order is packaged in a bubble-lined Xpresspost envelope. The individual contents of an order are bagged separately and vacuum sealed before being parcelled up together in a Xpresspost envelope for shipping. To ensure confidentiality and safe delivery, the contents of a package are not revealed in any shipping documentation.
We always require that customers sign upon receipt of their package and such signature serves as confirmation that the order has been delivered. Customers who want their packages left at their door can select the option of “no signature required” in their shipping notes. However, this choice invalidates replacement guarantees as there will be no way for us to confirm whether or not the package was delivered.
All deliveries are guaranteed, except for deliveries to Nunavut and Northern Quebec, or in a case where an incorrect or incomplete address is provided.
How long will it take for me to receive my order?
Transactions completed before 9:00 am PST are shipped out that same day via Xpresspost. Depending on the destination, packages will ordinarily be delivered within 1-3 days of being shipped. Thus, for example, if you want your order to be delivered by Friday, your payment has to be received by 9:00 am Tuesday. Please note that once a transaction is sent from your account, it can take up to 40 minutes before we receive it.
Once your package has been shipped, an email, containing a tracking number, will be sent to you. Kindly be advised that it is possible for there to be a 24-hour delay between the time a confirmation email is sent to you and the time Canada Post logs the tracking number into their systems.
Payments and Fees
What is the minimum value for an order?
To complete an order, your order must amount to at least $50. If your order is less than $50 we will send you a notification and yhou can either add to the order or you can cancel the order.
What will happen to my order if I do not submit a payment?
After placing the order, you will be directed to the order confirmation page requesting payment via Interac e-Transfer. We will also send you an email with the payment instructions. Your order will be kept on hold until we have received your e-Transfer.
How can I send an Interac e-Transfer?
Usually, the link for an Interac e-Transfer will be found on the homepage of your bank, under the category “Transfers.”
However, if you have difficulty in locating the link, simply search for your bank’s name along with “Interac e-Transfer” on Google. This search should direct you to where the link is located. If this does not work, please contact your bank or visit www.interac.ca/etransfer.
Upon finding the link and initiating payment, please complete the information as regards “Recipient” exactly as it is contained in your “Order Receipt”.
Do you include tax in the price of your products?
Yes, we do; 5% GST is included in the price of products.
What are the shipping costs?
We charge a flat fee of $15 for shipping to any location in Canada. We do not ship outside Canada.
What are the acceptable methods of payment?
Presently, we accept payment only in the form of Interac e-Transfer. Please refer to “How can I send an Interac e-Transfer” for directions on the procedure for sending an Interac e-Transfer.
How do I verify my age?
To ensure that we do not sell any products to minors, we will have to verify your age and identity. It is a one-time verification, which requires you to take a selfie holding up your id next to your face. Email the selfie to firstname.lastname@example.org. It is important that we can read your birth date clearly on the ID. Once your age has been verified you can place future orders without the need for any further age verification.
Is it safe ordering from us?
We are one of the dispensaries out of over a hundred dispensaries in Vancouver, and over 200 in Canada, that are not operating under the recent federally approved medical marijuana system. To qualify under that system, an intending buyer must obtain a doctor’s approval and a permit from Health Canada, to make purchases from a duly approved and licensed producer.
City Hall and the VPD have permitted dispensaries to operate to ensure that people can safely obtain their necessary medicine. Over the past two decades, there have been quite some mail-order marijuana sites operating out of Vancouver, and we are yet to learn of anyone, within Canada, who was charged for receiving any medicine in the mail.
How do I place an order?
1. Click on the desired product.
2. Select the quantity and weight of the product.
3. Click the “Add to Cart” tab.
4. Before checking out, review your order by clicking on the “View Cart” tab or the cart icon that is located in the menu bar.
5. Click “Proceed to Checkout” and provide the required information. If you do not have an account, you will be required to create one. You also have to verify your age.
6. You must acknowledge that you have read the terms and conditions and that you accept same. After that, click the “Place Order” tab at the bottom of the page.